Terms & Conditions

Terms & Conditions


Items Purchased

The items purchased are plants from our mother plants.  Images shown are typically of our mother plants and are not necessarily what you should be expecting to receive.  Before we ship we do our best to send you photos of your exact order plants and if at that time you are not happy you are welcome to modify or cancel your order before sending your payment.


Returns

We do not accept returns of product.  If you are not happy with your purchase please notify us within 24 hours of your packages receipt.  Your satisfaction is important to us and we will try and rectify your concern.


Delivery Information

OnRussell is a Canadian company and as such we do not ship tropical plants outside of Canada at this time.
Your order will be shipped via Canada Post Expedited Service.  Shipping will be calculated after you place your order.  Typical shipping prices are $15-$20 dollars for Ontario/Quebec/Manitoba.  Other provinces are typically $20-$25 dollars.  Of course these are all based on the size of your order and are only being offered here as an estimate.
Other shipping options are available upon request such as flat rate shipping or UPS.  Flat rate shipping boxes are at the requestors peril and we will not be liable for lost or damaged parcels using this service.
Additional options such as package to be signed for are also available at the purchasers request and cost.


When your parcel ships your order will be updated with its appropriate tracking number.